Welcome to The Mom and Baby House. Please read our payment policy carefully to understand your rights and responsibilities when purchasing, renting, or requesting services from us.
Securing Items & Services
- Whether your transaction is for a sale item, rental item, or cleaning service, payment must be made in full to secure the item or service.
- Unpaid, partially paid, or deposit-only items are not secured. These items remain available for purchase or rental by other customers.
- We reserve the right to release or sell items not fully paid for, even if a deposit has been made.
- Proof of payment alone does not secure your order. Items are only released once full payment has cleared in our account.
Urgent or Same-Day Transactions
If you require an urgent transaction (buying or renting on the same day), you may choose from the following payment options:
- Immediate EFT (with clearance time): Please allow 2–3 hours for the payment to reflect in our account.
- FNB Payments with Proof of Payment: We can verify payments made from FNB accounts online with your POP.
- Cash Payments: Pay directly at our physical store.
- PayPal: Payments clear instantly. A levy fee applies, even for non-rental items.
EFT Delays & Duplicate Payments
If you made an EFT without selecting "immediate clearance" and the funds have not yet reflected:
- You will be asked to pay again by card or cash.
- Once the EFT clears, we will refund the second payment.
Accepted Payment Methods
- We accept Visa and Mastercard.
- American Express and Diner Club cards are not accepted.
- We do not return rental deposits in cash.
Cleaning Service Policy
- Once we notify you that your item has been cleaned, you have 10 calendar days to collect it.
- After 10 days, a storage rental fee will apply due to limited space on our premises.
- We take no responsibility for any damage or deterioration to items not collected within this timeframe.
Selling Items to Us
- If your items are not accepted or your offer is declined, you have 10 calendar days to collect them.
- If uncollected after this period, we will sell the items to the public without further notice.
- We are not liable for any items left beyond the 10-day window.
Consumer Protection Compliance
We operate in full compliance with the Consumer Protection Act of South Africa. This means:
- Transparent payment terms.
- Fair timelines for service and collection.
- Clear communication of customer responsibilities and rights.
For any questions, please contact us:
📧 Email: info@babyhouse.co.za
📞 Phone: 021 851 7640
📱 WhatsApp: 079 407 2219
