Shipping Policy

1) Processing

All orders are processed as follows:

• Transactions paid via EFT online will only be processed and shipped after 24 – 48 hours after the amount has cleared in our account.
• Transactions paid via card in store will only be processed and shipped after 24 – 48 hours after the amount has cleared in our account.
• Transactions paid via cash in store will only be processed and shipped after 24 – 48 hours.

2) Delivery

You can expect to receive your item(s) within 1 – 3 business days after your order has been processed for local deliveries.

Delivery may take up to 5 business days for remote areas (outside of Cape Town and Johannesburg).

Please note that we make use of external courier services that are not affiliated with us. For this reason:

• We cannot provide you with a specific delivery/collection time.
• Drivers do not call or WhatsApp upon delivery and/or collection.
• Deliveries/collections do not take place over weekends or public holidays.

2.1) Economy Delivery via External Courier Companies

This service is subject to orders placed which are not time sensitive and/or which are not close to a main centre/origin of shipping. Delivery may take place between 36 hours – 120 hours based on terms and conditions of The Courier Guy and Inter Town Transport Couriers.

2.2) Alternative courier services (receiving a 2nd quote)

Please note that if you accept a second quote from the sales representative that includes making use of courier services other than The Courier Guy, Inter Town Transport or MK TRANS couriers, their own terms and conditions regarding delivery will be applicable.

2.3) Alternative courier services (arranged by the customer)

Please note that if you arrange your own couriers to collect your parcel(s) from our store, it is your responsibility to provide us with the necessary contact details to release parcel(s) and to ensure a waybill is provided and/or collection pin. Parcel(s) will only be released if the amount has reflected into our account.

3) Collection

If you would prefer to collect your package from our physical shop, please indicate this on our:

• Purchase form on our website
• Rental booking form sent to you via email

If you request a manual invoice, please communicate clearly on email via info@babyhouse.co.za or call us on 021 851 7640 and we will happily arrange this for you.

All communication that took place on our facebook page at www.facebook.com/MOMBABYHOUSE/ or our personal facebook marketplace profile will be reverted to further communication via email.

Please take note that we do not offer delivery on any FURNITURE items (this applies to all for ale and rental furniture items). As a result, this type of product will have to be collected from our shop at your own risk.

4) Shipment Confirmation

You will receive a confirmation email once your order has been approved with a follow-up email from our sales representative to confirm shipment and the arrangements thereof.

5) Order Tracking

If you have not received your package after 5 business days, please contact us at info@babyhouse.co.za and we will notify you of your delivery status.

6) Returns

You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non​-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please see our refund policy for more information.