Order Processing
- Orders are processed once payment has been confirmed in our bank account.
- Payments made via EFT (Electronic Funds Transfer), card (in-store), or cash (in-store) may take 24–36 working hours to reflect and be processed.
- Orders are not processed on weekends or public holidays.
Delivery Timeframes
- Local Delivery (Major Cities): 1–3 business days after order processing
- Remote Areas: Up to 5 business days
Note: Delivery times may vary based on courier service and location.
Courier Services
We use external courier partners for deliveries, including:
- MK TRANS Couriers
- The Courier Guy
- Inter Town Transport Couriers
Please note:
- These courier companies are independent service providers and are not affiliated with The Mom and Baby House.
- Delivery times are estimates only and not guaranteed.
- Couriers do not call or WhatsApp upon arrival.
- No deliveries or collections occur on weekends or public holidays.
Economy Delivery (External Couriers)
- For non-urgent deliveries, we offer economy shipping.
- Delivery times range from 36 to 120 hours depending on the courier's service area and terms.
Alternative Courier Arrangements
Receiving a Second Quote from Our Team
- If you accept a second quote from our sales team, delivery may be handled by a different courier.
- Delivery will be subject to that courier’s terms and conditions.
Arranging Your Own Courier
- If you arrange your own courier, please provide us with complete contact details and a waybill.
- We will only release the parcel after full payment is confirmed in our bank account.
- The client assumes full responsibility once the item leaves our premises.
Store Collection
If you prefer to collect your order yourself, you may do so by:
- Selecting “Collection” on our website checkout page or rental contract.
- Requesting a manual invoice by emailing info@babyhouse.co.za or calling 021 851 7640.
Shipment Confirmation & Tracking
- You will receive an order confirmation email followed by a shipping confirmation once your parcel is dispatched.
- If your parcel has not arrived within 5 business days, please contact us at info@babyhouse.co.za.
Furniture Items
Important: We do not offer delivery for furniture items (for sale or rental). These items must be collected from our store at the customer’s own risk.
Rental Deliveries & Client Responsibilities
- Once we receive your rental contract and delivery/collection preferences, and payment is made, we automatically book the courier.
- Please notify us immediately of any changes to delivery or collection details (dates, time slots, addresses).
- Failure to do so may result in additional fees such as rebooking, double delivery or collection charges.
- Clients are responsible for providing accurate and updated delivery/collection information.
Returns & Refunds
- Customers are responsible for return shipping costs, which are non-refundable.
- For more details, please see our Refund Policy.
