Shipping Policy

Order Processing

  • Orders are processed once payment has been confirmed in our bank account.
  • Payments made via EFT (Electronic Funds Transfer), card (in-store), or cash (in-store) may take 24–36 working hours to reflect and be processed.
  • Orders are not processed on weekends or public holidays.

Delivery Timeframes

  • Local Delivery (Major Cities): 1–3 business days after order processing
  • Remote Areas: Up to 5 business days

Note: Delivery times may vary based on courier service and location.

Courier Services

We use external courier partners for deliveries, including:

  • MK TRANS Couriers
  • The Courier Guy
  • Inter Town Transport Couriers

Please note:

  • These courier companies are independent service providers and are not affiliated with The Mom and Baby House.
  • Delivery times are estimates only and not guaranteed.
  • Couriers do not call or WhatsApp upon arrival.
  • No deliveries or collections occur on weekends or public holidays.

Economy Delivery (External Couriers)

  • For non-urgent deliveries, we offer economy shipping.
  • Delivery times range from 36 to 120 hours depending on the courier's service area and terms.

Alternative Courier Arrangements

Receiving a Second Quote from Our Team

  • If you accept a second quote from our sales team, delivery may be handled by a different courier.
  • Delivery will be subject to that courier’s terms and conditions.

Arranging Your Own Courier

  • If you arrange your own courier, please provide us with complete contact details and a waybill.
  • We will only release the parcel after full payment is confirmed in our bank account.
  • The client assumes full responsibility once the item leaves our premises.

Store Collection

If you prefer to collect your order yourself, you may do so by:

  • Selecting “Collection” on our website checkout page or rental contract.
  • Requesting a manual invoice by emailing info@babyhouse.co.za or calling 021 851 7640.

Shipment Confirmation & Tracking

  • You will receive an order confirmation email followed by a shipping confirmation once your parcel is dispatched.
  • If your parcel has not arrived within 5 business days, please contact us at info@babyhouse.co.za.

Furniture Items

Important: We do not offer delivery for furniture items (for sale or rental). These items must be collected from our store at the customer’s own risk.

Rental Deliveries & Client Responsibilities

  • Once we receive your rental contract and delivery/collection preferences, and payment is made, we automatically book the courier.
  • Please notify us immediately of any changes to delivery or collection details (dates, time slots, addresses).
  • Failure to do so may result in additional fees such as rebooking, double delivery or collection charges.
  • Clients are responsible for providing accurate and updated delivery/collection information.

Returns & Refunds

  • Customers are responsible for return shipping costs, which are non-refundable.
  • For more details, please see our Refund Policy.
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