Order Processing
- Orders are processed once payment has been confirmed in our bank account.
- Payments made via EFT (Electronic Funds Transfer), card (in-store), or cash (in-store) may take 24–36 working hours to reflect and be processed.
- Orders are not processed on weekends or public holidays.
Delivery Timeframes
- Local Delivery (Major Cities): 1–3 business days after order processing
- Remote Areas: Up to 5 business days
Note: Delivery times may vary based on courier service and location.
Courier Services
We use external courier partners for deliveries, including:
- MK TRANS Couriers
- The Courier Guy
- Inter Town Transport Couriers
Please note:
- These courier companies are independent service providers and are not affiliated with The Mom and Baby House.
- Delivery times are estimates only and not guaranteed.
- Couriers do not call or WhatsApp upon arrival.
- No deliveries or collections occur on weekends or public holidays.
Responsibility for Goods in Transit
Once an item leaves our store premises, The Mom and Baby House cannot be held responsible for any loss, damage, or delays that may occur during transit. This is because all deliveries are handled by independent third-party courier companies, which are not affiliated with or controlled by The Mom and Baby House.
High-Risk or Fragile Items
For high-risk or fragile items such as furniture (including cots, compactums, and rocking chairs):
- We take every precaution to ensure the item is securely packaged, including bubble wrapping and protective padding where possible.
- Despite our best efforts, damage during transit remains a risk when using external couriers.
- By proceeding with delivery, the client accepts full responsibility for any damage that may occur in transit.
Courier Liability and Assistance
- We will gladly assist you in communicating with the courier company should any issue arise.
- However, we cannot be held financially liable or offer compensation or replacement for goods damaged or lost in transit.
- This is in line with the Consumer Protection Act of South Africa, which recognizes the limits of liability for suppliers once goods are handed over to a customer-appointed or independent third-party courier.
If you wish to arrange your own courier, please ensure that all collection and contact details are clearly communicated to us in advance. Goods will only be released once full payment has been confirmed in our bank account.
Economy Delivery (External Couriers)
- For non-urgent deliveries, we offer economy shipping.
- Delivery times range from 36 to 120 hours depending on the courier's service area and terms.
Alternative Courier Arrangements
Receiving a Second Quote from Our Team
- If you accept a second quote from our sales team, delivery may be handled by a different courier.
- Delivery will be subject to that courier’s terms and conditions.
Arranging Your Own Courier
- If you arrange your own courier, please provide us with complete contact details and a waybill.
- We will only release the parcel after full payment is confirmed in our bank account.
- The client assumes full responsibility once the item leaves our premises.
Store Collection
If you prefer to collect your order yourself, you may do so by:
- Selecting “Collection” on our website checkout page or rental contract.
- Requesting a manual invoice by emailing info@babyhouse.co.za or calling 021 851 7640.
Shipment Confirmation & Tracking
- You will receive an order confirmation email followed by a shipping confirmation once your parcel is dispatched.
- If your parcel has not arrived within 5 business days, please contact us at info@babyhouse.co.za.
Rental Deliveries & Client Responsibilities
- Once we receive your rental contract and delivery/collection preferences, and payment is made, we automatically book the courier.
- Please notify us immediately of any changes to delivery or collection details (dates, time slots, addresses).
- Failure to do so may result in additional fees such as rebooking, double delivery or collection charges.
- Clients are responsible for providing accurate and updated delivery/collection information.
Returns & Refunds
- Customers are responsible for return shipping costs, which are non-refundable.
- For more details, please see our Refund Policy.
