Thanks for shopping at The Mom and Baby House.
If you are not entirely satisfied with your purchase, we’re here to help.
Our online return policy is in accordance with the electronic communications and transactions act (ECT Act) of 2002.
It is your responsibility to inspect items upon delivery. If you find on initial inspection of goods that:
You may contact us via firstname.lastname@example.org to discuss your return.
You will have 7 days after delivery has taken place for no penalty to occur. It is your responsibility to pay the costs to return the goods.
Our in-store return policy is in accordance with the consumer protection act (CPA).
No returns or refunds on any prams (this includes strollers, joggers or travel systems) and SALE items.
We only offer buy backs at discounted prices determined by condition of item(s) returned.
Although there are a few sections in the CPA that allow goods to be returned, there is no general right of return. For example, when a consumer buys an item, then regrets the next day spending so much money or the client does not like the item anymore, the client cannot return the item because they had a change of heart. In other words it is not a legal reason to return the item. Please see below the instances in which a consumers can return an item(s).
If you have been informed by a sales representative that the goods you have purchased will meet a particular purpose and you have only purchased the product based on this information:
If purchased goods are not:
You may return the item(s) and get it replaced OR repaired for up to 6 months after receiving the goods.
You may not return goods if you were made aware of the specific defect of the item(s) or previously agreed to receive the goods in the condition it was sold to you.
Once we receive your item(s), we will inspect it and notify you via email or phone that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card in store or via EFT online. No cash refunds.
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
All refunds are processed within 7 working days.