- Cancellation Policy Before Rental Period Commences:
All cancellations must be done via email to info@babyhouse.co.za
Phone calls or text messages via WhatsApp will not be accepted.
- Weekly Rentals:
- No penalty if notice is given 48 hours before rental starts.
- If cancellation occurs within 48 hours, a fee of 50% of the deposit amount will be charged.
- Monthly Rentals:
- No penalty if notice is given 30 days before rental starts.
- If cancellation occurs within 30 days, a fee of 50% of the deposit amount will be charged.
- Cancellation Policy After Rental Period Commenced:
- Outside a 24-hour notification period from when the rental period starts, no cancellation will be accepted.
- If notified via email within 24 hours of receiving the goods, a cancellation fee of 50% will be levied on the rental amount of the items to be returned.
- Delivery fees will be the responsibility of the client in both cases.
- Late Return Policy:
Rental items must be returned by the agreed-upon return date specified in the rental agreement. Failure to return items on time will result in the following penalties:
- Daily Late Fee for Weekly Rentals: A daily late fee applicable to the item(s) rented will be charged for each day the item(s) is not returned after the due date. This fee will be deducted from the security deposit or charged to the client’s account depending on the preference of The Mom and Baby House.
- Grace Period For Monthly Rentals: For monthly rentals, a grace period of 2 days after the agreed-upon return date is permitted before late fees are imposed. If items are returned within this grace period, no late fees will be incurred. However, returning items after this grace period will result in daily late fees, as outlined for weekly rentals, being applied to the rented monthly item(s).
- Extended Delays: If items are not returned within 7 days after the due date, additional penalties may apply, including the full replacement cost of the rental items and potential legal action to recover the items or the costs incurred.
By signing this contract, you acknowledge and agree to the terms of the late return policy, including the assessment of daily late fees and other penalties as described above.
- Usage and Care Policy:
Clients must use rental items strictly according to provided instructions and guidelines to prevent damage. Alterations or modifications to rental items are prohibited without prior written approval from The Mom & Baby House.
By signing this contract, you agree to adhere to these usage and care policies to ensure the items' integrity and functionality throughout the rental period.
- Replacement of Rental Goods:
5.1 Faulty Item:
Rental items will be replaced if suspected to be non-functional. The Mom & Baby House will collect and replace the item at no expense to the client if the item is indeed faulty. If the item is functional, courier fees (both delivery and collection) will be charged to the client.
- Non-functioning items must be reported within 48 hours via email.
- It is the client's responsibility to inspect the item upon delivery.
- Unreported defects within 48 hours will be considered as "breakage," and the security deposit will be forfeited.
5.2 Damaged or Unreturned Items:
Rental items that are returned faulty or damaged or are not returned at the end of the rental period, will require replacement at the client's expense. To cover potential damages or losses, a security deposit is required for each rental item. This security deposit will be forfeited if items are damaged, faulty upon return, or not returned at all.
By signing this return policy, you acknowledge and accept the terms and conditions outlined by The Mom & Baby House.
- Air Travel Restrictions:
Clients are strictly prohibited from taking rental items on a plane for air travel. Due to the negligent handling and storage of luggage by airlines, placing our rental products beneath the plane often results in significant damage. The refundable security deposits typically do not cover the extent of this damage, posing a substantial financial liability for The Mom & Baby House.
By signing this contract, you agree not to transport rental items via air travel. Any violation of this policy will result in forfeiture of the security deposit and potential additional charges for repairs or replacements.
- Privacy Policy:
Client information collected during the rental process will be used solely for the purpose of managing the rental agreement and will be protected in accordance with our privacy policy.
By signing this contract, clients consent to the sharing of their information with third parties as necessary for the rental process.
- Delivery and Packaging Policy:
- The Courier Guy, Inter Town Transport, and MK TRANS couriers are not affiliated with us, The Mom and Baby House, and cannot handle payments.
- Items received as a single parcel must be returned in the same packaging. Failure to do so will incur additional delivery costs deducted from the security deposit.
- Damage due to negligent packaging will result in the client being charged the full replacement cost.
- Delivery Protocol and Time Frame:
9.1 Arrival Protocol:
- Couriers do not call upon arrival.
- Couriers do not wait longer than 15 minutes at a location.
- A PIN is required for couriers to enter security estates or complexes.
9.2 Delivery Time Frame:
- A general time frame is provided to customers based on the courier company's rules.
- Couriers do not deliver at an exact time unless it’s a delivery/collection at CPT International Airport.
By signing this contract, you agree to adhere to the delivery protocol and understand the delivery time frame conditions set by The Mom & Baby House.
- Force Majeure Policy:
The Mom & Baby House shall not be held liable for non-performance or delays in performance of its obligations under this contract due to events beyond its reasonable control, including but not limited to natural disasters, pandemics, strikes, or acts of government.
- Inspection of Rental Goods:
Security deposits are refunded within 7 working days, after the item(s) pass quality checks, via EFT.
No cash refunds.
Penalty fees for broken or missing items will be deducted from the deposit.
By accepting, agreeing and signing this manual or electronic contract, you adhere to the below mentioned:
- “Each Party (“Indemnifying Party”) hereby indemnifies and holds harmless the other Party from and against any and all claims, actions, liabilities, damages, costs and expenses asserted against, imposed upon or incurred by such other Party as a result of or arising out of any harm alleged or proven by any Party or a consumer himself, or other person contemplated in Section 4(1) of the Consumer Protection Act No 68 of 2008, to the extent that such harm is attributable to the negligent or intentional conduct of the Indemnifying Party or any contravention by the Indemnifying Party of any applicable law.”
- You hereby agree that at the time of this purchase of your product(s) or Rental of product(s) in the shop, the product(s) is/are sold / rented in the condition you would expect it/them to be.
- Not professional advice: If you need specific advice (for example, medical or safety), please seek a professional who is licensed or knowledgeable in that area.
- Ownership Policy:
All rental items provided by The Mom & Baby House remain the sole property of The Mom & Baby House throughout the rental period. Clients agree that they have no ownership rights or claims to any rented items.
By signing this contract, you acknowledge and agree that the rental items are the exclusive property of The Mom & Baby House.
